Public Service Provision under Conditionsof Insufficient Citizen Demand:Insights fromthe Urban Sanitation Sector in Indonesia

MATTHEW S. WINTERS (University of Illinois at Urbana-Champaign, USA) etc.




Indonesia drastically lags behind other countries in Southeast Asia and at similar levels of development in supplying urbanwastewater sanitation. We use case studies from three cities in Indonesia to better understand why wastewater services are underprovided.We find strong demand-side constraints that interact with supply-side decision making. After comparing the urban wastewater sectorin Indonesia to the health, education, and rural wastewater sectors in the country and to the urban wastewater sector in other SoutheastAsian countries, we conclude by arguing for an increase in educational programs that will foment citizen demands on the government.


Key words


public service provision, wastewater sanitation, local government, accountability, Indonesia, Southeast Asia



World Development Vol. 60, pp. 31–42, 2014